The water utility is part of the Utility Division and is responsible for the production and safety of the water supply as well as reading all the meters on a quarterly rotating basis.  It also provides all of the testing on the water distribution system.  The Utilities Division includes water and wastewater operations, which is overseen by a Superintendent and Asst. Superintendent. Additionally, there are two operators employed in water utility operations on a full-time basis. Four additional employees of the Department of Public Works maintain state certifications related to water systems.

Water is valuable. Please do not waste it.

A dripping faucet or fixture can waste 3 gallons a day…a total of 1095 gallons a year.

Diameter of Stream of WaterGallons Wasted in 3 Months
1/4 inch1,181,500
3/16 inch666,000
1/8 inch296,000
1/16 inch74,000

Water Hydrant Flushing. While the City provides safe and clean water to its consumers, it is necessary to occasionally flush the water lines out.  By doing so, any sediment or stagnant water is expelled through the flushing process.

The City flushes the hydrants twice per year; generally the last full week of April and the last full week of September.  Watch the local newspapers and the cable access channel for specific dates as they may change due to weather conditions.

The 2021 Water Quality Report for the City of Charlotte provides valuable information about the safety of the water provided to City customers. Interested parties can also view the prior reports online here:

In response to public interest in water safety following news reports of concerns in other communities, the City has has prepared two additional reports:

News media reports in September 2016 highlighted concerns over the appearance of Chromium 6 in some municipal water supplies throughout the country and locally. While Charlotte is not required to test for this chemical, City staff chose to have the City’s water analyzed for Chromium 6. The laboratory report showed that no measurable quantity of Chromium 6 was detected in the City’s water. (The test results for cyanide in this same report are part of required testing for wastewater effluent; it does not affect drinking water.)

The flushing operation may cause discoloration of the water.  This is normal.  The flushing operation will continue until the mains are clear, which may take a few days.  We recommend that if at all possible, residents refrain from washing white clothes until the water is again clear.  If your industry is affected by the water flushing, please notify the DPW at 543-8858 so that we can notify you of the flushing process in advance.

Water Hydrant Rental. The City has a program by which contractors can purchase bulk water from the City.  A deposit is required for the meter.  Please fill out the Fire Hydrant Permit for Temporary Water Service form and bring the permit to the DPW offices at City Hall for processing.  If you have any questions, contact the DPW at 543-8858.

Cross Connections. In an effort to protect the potable water supply, the City has enacted a cross connection ordinance.  Backflow preventers must be tested by a licensed plumber on an annual basis.  A copy of that report must be filed at the DPW office.  If you have questions regarding the ordinance, please contact the DPW at 543-8858.

Wellhead Protection. The City of Charlotte originally prepared a Wellhead Protection Plan in 2000.  The plan was updated in 2018, for more information, click here.

The Wellhead Protection Team meets quarterly to discuss issues relevant to the protection of our drinking water.  The group is made up of individuals from the City and other governmental agencies who share this common interest.  Educational activities are carried out by the Team with assistance from the Michigan Department of Environment, Great Lakes & Energy’s Wellhead Protection grant.