City Launches COVID-19 Information Line

The City of Charlotte has begun recording daily messages to a COVID-19 Information Line describing how the pandemic is affecting city services. These messages can be heard by calling 517-543-8842.

“We have been posting updates to the City website and Facebook page,” said City Manager Gregg Guetschow, “but City Council members asked us to look for ways to get information to people who do not have access to the Internet.”

The COVID-19 Information Line will be used to answer questions that residents are asking frequently about changes in City services and programs. In the past week those questions have been about delays in receiving utility bills and the schedule for leaf and brush collection.

“Although essential city services are continuing, it is not business-as-usual at City Hall,” said Guetschow. “We want to use every tool at our disposal to let the public know how these changes affect their lives.”

Information on the COVID-19 Information Line will be summarized in order to keep the message brief. Additional details will be available on the City’s website or by calling City offices.

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